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How do I whitelist emails?

Learn more about how to ensure you’re receiving our training emails and newsletters.

Not receiving our emails or training programs? If you have a Spam Filter set up, it’s possible that it will block our IP or domain. You can request your tech team to add our domain or IP to the Spam Filter whitelist – 69.72.42.181.

Alternatively, you can ensure our emails are received by your Inbox with the following instructions.

AOL Mail
1. Click Contacts in the right toolbar
2. Click Add Contact
3. Enter *@CyberHelper.com.au and additional information if you wish
4. Click Add Contact in the popup to finish

Comcast
1. Select Preferences from the menu
2. Click Restrict Incoming Email
3. Press Yes to Enable Email Controls
4. Select Allow email from addresses listed below
5. Enter *@CyberHelper.com.au to whitelist
6. Click Add
7. Update to finish

Gmail
1. Open an email from Cyber Helper
2. Click on the down-pointing-triangle-arrow next to Reply
3. Click Add *@CyberHelper.com.au to contacts list to finish

Apple Mail
1. Click *@CyberHelper.com.au in the header of the message you’re viewing
2. Click Add to finish

Yahoo! Mail
1. Open the email message from Cyber Helper
2. Click Add to contacts next to *@CyberHelper.com.au
3. On the Add Contact popup, add additional information if needed
4. Click Save to finish

Windows Live Hotmail
1. Open an email from Cyber Helper
2. Click Add to contacts next to *@CyberHelper.com.au to finish

Outlook 2010
1. Select the Home tab
2. Access your Junk folder
3. Click Junk E-mail Options
4. Select Safe Senders
5. Click Add
6. Enter *@CyberHelper.com.au and additional information if you wish.
7. OK to finish

Mac Mail
1. Select Address Book
2. Click File
3. Click New Card
4. Enter *@CyberHelper.com.au and additional information if you wish
5. Edit to finish

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